Making a complaint

Our club is committed to providing a safe, stimulating, consistent and accessible service to children and their parents/carers. We always aim to provide high quality services for everyone, but accept that sometimes things do not always go to plan. In such circumstances, we want to know so that we can put them right and learn from our mistakes.

The procedure to make a complaint is detailed in the document below.

Briefly,

  1. Speak to the a member of staff who will take necessary action to record and deal with the complaint or concern.
  2. If you are not satisfied, please formally write to the setting manager who will investigate, record, take necessary action and formally report back.
  3. If necessary, the registered person (Alison Payne) will intervene at this stage.

Complaining to Ofsted

Any parent/carer can, at any time, submit a complaint to Ofsted about any aspect of registered childcare provision. Ofsted will consider and investigate all complaints received.

Links to Ofsted reports and web site are on the right.

Harlequin Ofsted reports

to view the reports click on the links below

Coxheath 

In February 2013 we were inspected and awarded "outstanding" in every category.
Click the link to read the report: registration number EY333465

Tunbridge Wells

In February 2015 we were inspected as a new setting at our new purpose built clubhouse in Southborough, Tunbridge Wells. In May 2016 we were inspected, and judged 'Good' in every category.

Click the link to read the report: registration number EY486142

West Borough

WBS was inspected in November 2014 as a new setting.

Click the link to see conditions of registration: Ofsted Registration EY484111

Forest Pre-School

The Tunbridge Wells Forest Pre-School was registered in July 2016 as a new setting. In November 2018, we were inspected as a new setting, and judged 'Good' in every category.

Click the link to read the report : Ofsted Registration EY501163

Staplehurst

Staplehurst was registered in June 2018 as a new setting.

Click the link to see the conditions of registration: Ofsted Registration EY561059

Ofsted website

Coxheath Ofsted report
TA Ofsted report

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